Refund Policy

1. Who sells and who refunds

• Our orders are sold by ALTINKEY INNOVATION AI SOLUTIONS L.L.C. Payment is processed by our payment provider, which carries out refunds back to the payment method used. We issue the invoice for each payment.
• A refund is paid back through our payment partner to the payment method used for the purchase.
• To ask for a refund, write to us at support@postnexa.io with the payment reference shown on your receipt.

2. Token packages

• Package refunds: within 14 days of buying a package you may ask us by e-mail at support@postnexa.io for a refund of what you paid minus what was used from it (one cent a token, with its tax), and minus what was already refunded from it. All its remaining tokens are removed, and the amount is computed when your request is carried out. After 14 days packages are not refunded. Promotional or granted tokens have no cash value.

3. Subscriptions

• The subscription is monthly and renews automatically at the displayed price until you cancel it. You cancel from your subscription page in one click; the cancellation takes effect at the end of the current period, and during a grace period or after the period has ended it takes effect at once. Any renewal we process after your cancellation is refunded.
• A period that has started is not refunded, whether it was used or not. We automatically refund all money that reaches us with nothing to pay for (a duplicate payment, an offer that expired, a payment after a cancellation).
• An upgrade takes effect at once for the price difference over the remaining time, and is not refunded. A downgrade takes effect at the renewal and is accepted only when the projects that stay fit the lower plan; until it takes effect, what you add is checked against the lower plan. Neither can be asked in the last 24 hours before a renewal. You can always cancel.
• A refund of a subscription payment outside these rules is our decision in each case. You can ask for it at support@postnexa.io.
• A refund that our payment partner makes under its own policy removes the remaining tokens of that payment and, for a subscription payment, stops the subscription it paid for, without blocking later payments.

4. Contact

ALTINKEY INNOVATION AI SOLUTIONS L.L.C — Damac Executive Bay Tower B, Business Bay, Dubai, UAE · Regional office: Mall of Istanbul A block, Başakşehir, Istanbul, Türkiye · +971 50 745 5120 · support@postnexa.io