Terms of Service

1. Who we are and what these Terms cover

PostNexa (“the Service”) is a social-media publishing platform operated by ALTINKEY, headquartered in Dubai, United Arab Emirates, with a regional office in Istanbul, Türkiye (“we”, “us”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility and accounts

• The Service is offered for business and professional use. By using it you confirm you act in the course of a trade, business or profession — for your own brand or for clients you are authorized to represent — and that you are at least 18 years old.
• You sign in with one-time codes sent to your WhatsApp number. You are responsible for keeping access to that number secure and for all activity under your account. You can also sign in with one-time codes sent to an e-mail address that you have added and verified in your account, and you are equally responsible for keeping access to that address secure.
• Accounts and purchases are not available to persons or entities in territories subject to comprehensive international sanctions, or otherwise blocked by applicable sanctions lists.

3. The Service

The Service lets you build a brand profile, generate marketing texts, images and short videos with artificial intelligence, schedule recurring publishing plans, and publish — manually or automatically — to social accounts you connect (currently X, Telegram, Facebook Pages, Instagram, LinkedIn, Threads and TikTok; the set may change). Features may be added, changed or removed as the Service evolves.

4. AI-generated content

• Generative models can produce content that is inaccurate, incomplete or biased. You must review every post before it is published, including posts published automatically by plans you configured.
• Generated content is not legal, medical, financial or other professional advice.
• Some jurisdictions require disclosing that content is AI-generated. As the publisher of your posts, you are responsible for any disclosure duties that apply in your markets.

5. Your content and intellectual property

• You retain all rights in the material you provide (brand information, texts, images, logos) and you own the texts, images and videos the Service generates for your projects, once generated.
• You grant us a limited operational license to store and process that material, to publish it on your behalf on the accounts you connect, and to use it in aggregated, non-identifying form to improve the Service.
• The Service itself — software, design, models’ orchestration, trademarks — remains our property or that of our licensors.

6. Connected social accounts

• Connecting an account authorizes us to publish to it on your instruction (a publish click or a plan you created). We store the platform tokens encrypted and use them only for that purpose.
• You must have the right to use every account you connect and you must comply with each platform’s own terms (Meta, X, Telegram, LinkedIn, TikTok and others).
• The platforms are independent third parties: they may change or limit their interfaces, reject content, or suspend accounts. We are not responsible for their decisions or outages.

7. Acceptable use

You must not use the Service to create or publish content that is unlawful, misleading, defamatory, infringing of others’ rights (including intellectual property), or that impersonates any person or entity; nor to run abusive automated campaigns, spam, or attempts to circumvent the Service’s quotas and technical limits. We may suspend or terminate accounts involved in such use.

8. Fees, tokens, expiry and refunds

Subscriptions. A subscription is a monthly plan that gives your projects their limits and your main account its monthly tokens. By paying for a plan you accept the following.

• The subscription is monthly and renews automatically at the displayed price until you cancel it. You cancel from your subscription page in one click; the cancellation takes effect at the end of the current period, and during a grace period or after the period has ended it takes effect at once. Any renewal we process after your cancellation is refunded.
• A period that has started is not refunded, whether it was used or not. We automatically refund all money that reaches us with nothing to pay for (a duplicate payment, an offer that expired, a payment after a cancellation).
• An upgrade takes effect at once for the price difference over the remaining time, and is not refunded. A downgrade takes effect at the renewal and is accepted only when the projects that stay fit the lower plan; until it takes effect, what you add is checked against the lower plan. Neither can be asked in the last 24 hours before a renewal. You can always cancel.
• When a renewal fails, we wait one day, then a short grace period follows during which the service keeps working, once in every 365 days; after it the subscription stops.
• When the subscription stops, what you own is view only, and your projects freeze for all their members, until you pay for a new subscription from that date; your memberships in other people's projects keep working with your role.
• The trial is free, without a card, once per phone number; deleting your account and creating it again does not give a new trial.
• Tokens from any source keep their number and validity, are held while the subscription is stopped and expire on their dates; they cannot be transferred, exchanged for cash or used to pay for a subscription. Each job is charged to the account that funded it when it started. Tokens do not lift a limit of your plan. If you move to a plan without several funding accounts, your extra accounts stay and keep funding your projects, but they cannot be topped up until you return to such a plan, and an emptied one disappears.
• Bank disputes: opening one on a subscription payment stops your use and cancels your renewal until it is settled; if it is decided against us, your subscription stops, and no subscription payment is accepted from your number until we lift that after you contact us. A refund made by the payment provider under its own policy stops the subscription it paid for, without that block. Dispute fees are ours.
• Deleting your account erases it at once and is not accepted while a dispute is open; the current period is not refunded; your debts follow your phone number.
• Limits: each project has one owner, and its limits come from the owner's plan; a project beyond them freezes; invitations and ownership transfers need the person's acceptance.
• Prices are in US dollars before tax. You are charged in US dollars, and your bank may convert the amount at its own rate. Your country's tax is added where we are required to collect it. The service is for business and professional use, and you confirm it when you pay.
• Governing law: as in section 14, these Terms are governed by the laws of the United Arab Emirates and disputes between us are settled by arbitration at the Dubai International Arbitration Centre; this does not affect a bank dispute or its outcome. Subscribing from any country is acceptance of these Terms.
• After writing to you, we may correct a result of our rules that we did not intend, in a rare case. Contact: support@postnexa.io.

• Paid features are billed through prepaid token balances. Feature prices in tokens are shown in the Service before each action and may change prospectively.
• Token packages are sold by ALTINKEY INNOVATION AI SOLUTIONS L.L.C. Payment is processed by our payment provider. We issue the invoice for each payment. Applicable taxes are added where we are required to collect them. The package price, its validity period and the refund rule are displayed before purchase and in our Refund Policy.
• Token balances are tied to the account they were purchased for and are not transferable between accounts and not redeemable for cash except as stated in the refund rule.
• Package refunds: within 14 days of buying a package you may ask us by e-mail at support@postnexa.io for a refund of what you paid minus what was used from it (one cent a token, with its tax), and minus what was already refunded from it. All its remaining tokens are removed, and the amount is computed when your request is carried out. After 14 days packages are not refunded. Promotional or granted tokens have no cash value.
• Closed accounts: when you delete your account or a project, the unused tokens of the closed billing account are frozen. They are not refunded in cash (the refund rule above aside); on your request we may restore them to another account of yours while they are still valid. Tokens without an expiry date are cancelled 12 months after the closure unless restored before. You are shown these consequences and asked to accept them before the deletion is carried out.
• Debts: when an operation costs more than the balance, the difference is a debt. A debt follows the person, not the account: it is repaid first from your next payment or top-up on any account, a deleted project's debt moves to the owner who deletes it, and the debts of a deleted account return to the same WhatsApp number whenever it signs up again. An account suspended for a debt works again as soon as the debt is repaid.
• Free allowances, trials and promotional grants may be modified or withdrawn at any time.

9. Availability

We aim for a reliable service but do not guarantee uninterrupted or error-free operation, and scheduled publishing depends on third-party platforms being available. Planned maintenance and incident recovery may cause temporary unavailability. A publishing plan skips any time it cannot run, for example when the account that pays for the project cannot cover it or none of the plan's platforms is connected: nothing is generated or charged for that time. A plan that fails 3 times in a row is switched off, and we tell you by e-mail.

10. Privacy and data deletion

Our Privacy Policy describes what we store and why, including the cookies we use; Data deletion describes how to disconnect accounts and erase your data. Deleting your account erases your personal data rather than archiving it.

11. Termination

• You may stop using the Service and delete your account at any time from your account settings.
• We may suspend or terminate accounts that materially breach these Terms, abuse the platforms, or create legal or security risk — with notice where reasonably possible.
• On termination, remaining paid tokens are handled under the refund rule in section 8; content already published on your social accounts is unaffected.

12. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”, without warranties of any kind to the maximum extent permitted by law. To the same extent, our aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the twelve (12) months preceding the event giving rise to the claim, and we are not liable for indirect, incidental, consequential or punitive damages, or for loss of profits, revenue, data or goodwill.

13. Indemnification

You will indemnify and hold us harmless from claims, damages and reasonable costs arising from the content you create or publish through the Service, your use of connected accounts, or your breach of these Terms.

14. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates. Any dispute that cannot be resolved amicably shall be finally settled by binding arbitration at the Dubai International Arbitration Centre (DIAC), seat Dubai, in the English language.

15. Changes to these Terms and language

• We may update these Terms; material changes will be announced in the Service or by message, and continued use after the effective date constitutes acceptance.
• These Terms are written in English. Translations into other languages are produced by machine translation and are provided for convenience only; the English version prevails in case of any conflict.

16. Contact

ALTINKEY INNOVATION AI SOLUTIONS L.L.C — Damac Executive Bay Tower B, Business Bay, Dubai, UAE · Regional office: Mall of Istanbul A block, Başakşehir, Istanbul, Türkiye · +971 50 745 5120 · support@postnexa.io